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Assistant Director of Retail Sales

Company Overview

At Goodwill Industries of Mid-Michigan, our mission is to assist individuals with barriers to employment in making the transition to independence and self-sufficiency. 

Goodwill Industries of Mid-Michigan provides reasonable accommodation for individuals requiring assistance with the application or hiring process. If you need assistance with the application or hiring process, contact the Human Resources Department at 810-762-9960 or Goodwill Industries of Mid-Michigan is an Equal Opportunity Employer. 

Goodwill Industries of Mid-Michigan is a drug-free workplace!

Job Summary

The Assistant Director of Retail Sales will assist in the overall management of retail stores in Managing Sales, Staff Training, Staff Management and more. 

Apply online or within at: 501 S. Averill Ave., Flint, MI 48506


$55k, or depending upon skills and experience

Essential Functions

Managing Sales

  • Assist in developing and implementing strategy for achieving 12% net margin for all retail store.
  • Assist in developing and implementing strategy for achieving monthly/yearly sales goals for every assigned store.
  • Assist in developing and implementing strategy to assure sufficient donations at each store location to meet sales and margin goals.
  • Assist in monitoring price structures to ensure maximum return from retail.
  • Ensure excellent customer service.

Staff Training

  • Establish and implement effective training programs for store managers to ensure outstanding customer service, attractive store presentation and efficient backroom operations.
  • Provide an appropriate environment for mission-related training employment services for Goodwill workforce development consumers.

Staff Management

  • Recruit, hire, train and evaluate the performance of a diverse team of store managers, balancing incentive, recognition and corrective measure as appropriate to assure policy compliance and bottom line contribution. 
  • Maintain open and proactive communication with colleagues at all categories to foster cooperative and productive exchange; address problems promptly and at the source; work to establish collaborative relationships; provide consistent and insightful feedback to the President & CEO.
  • Demonstrate understanding and adherence to Goodwill’s mission, values and code of ethics, while promoting a respectful and inclusive workplace which ensures fair, equitable and consistent treatment of all employees and consumers.
  • Provide career opportunities for peak performers, developing their potential.
  • Ensure employees fully understand the importance of a professional attitude and image, including attire.
  • Cooperate fully with all store investigations.
  • Other duties as assigned.


Results Expected

  • Assist in increasing revenue/managing expenses to maintain a 20% overall margin in donated goods.
  • Maintenance of a professional image.
  • Adherence to all policy, procedure and direction given to senior management.
  • Development of personal strengths.
  • Ensure the treatment of all employees is fair and equitable.
  • Assist in the development of effective store managers.
  • Maintenance of confidential information.
  • Maintenance of a 40 hour work week.
  • Ability and willingness to travel.

Position Qualifications 

  • Ten years or more retail management experience with thrift store management experience preferred.
  • Five years or more as a multi-location supervisor
  • Specific knowledge in the field of retail sales, merchandising of soft and hard goods, merchandise production and pricing.
  • Dependable and organized
  • Must be a motivated leader!
  • Excellent communication skills
  • Ability and willingness to travel
  • High School diploma required


Benefits and Perks

  • Vacation
  • PPTO - Personal Paid Time Off
  • Life Insurance
  • Medical, Dental and Vision
  • Direct Deposit
  • Salary Supplement
  • Company Vehicle
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